Customer Service and Communication
Customer Service and Communication

Customer Service and Communication

This webinar in the Monin & You reintroduction series explores customer service and communication to help businesses reopen in a post Covid-19 climate.

Dan Fellows, the double World Coffee in Good Spirits Champion, leads this second webinar in the Monin & You series, welcoming Matt, @TheAmateurMixologist on Instagram and an information architect by day, Jess, the brand development manager at Monin alongside Henry from Monin's Beverage Innovation team, and Will, cafe owner of Thoughts, Margate.

The panel discuss aspects around customer service and communication to help bars reopen. In light of hospitality venues reopening from 4 July in the UK, the panel discuss how to keep customers safe by implementing hygienic precautions, including protective screens, wayfinding systems and social distancing.

Watch the full webinar in the video above and discover insights into customer service and communication from leading industry speakers to help venues reopen in a post Covid-19 world.