FAQs

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Can I order an item from your shop by phone?

Unfortunately, we don't have the ability to take orders and payments by phone.

Can I add an item to my existing order?

Our ordering system does not currently allow this.

Can I track my delivery from your shop?

Our courier will provide you with a tracking number as soon as your package has been dispatched. You will also receive shipping updates via text if you provide your mobile telephone number at checkout.

Can I change or cancel an order I placed online?

Yes, if it has not yet been despatched. Please contact us at shop@diffordsguide.com to discuss changing or cancelling your order.

Where does Difford's Guide deliver?

We deliver all items to the UK only but only ship our Difford's Guide® books and Easy Jigger® internationally.

What happens if my order arrives damaged?

We're sorry to hear that! Please contact us at shop@diffordsguide.comand attach a photograph of your damaged item. We will need you to keep the original packaging, so please don't throw it away just yet.

Something is wrong with my item(s). What should I do?

Oh no, we're sorry to hear you have a problem. We're here to help! Please contact us at shop@diffordsguide.com with details of your order.

I've received the wrong order. What should I do?

We're sorry there's been a mistake with your order. Let's get this sorted! Please contact us at shop@diffordsguide.com with details of your order.

I haven't received my order.
Don't worry; we can have a look into this for you. Please contact us at shop@diffordsguide.com with details of your order.

Where can I leave a review of your products?
Please leave a comment at the bottom of the product page. We also welcome your feedback, so please share your thoughts with us at shop@diffordsguide.com.