Difford's Guide

Returns & Cancellations

We hope you'll be delighted with your purchase from Difford's Guide. However in the event that you decide to cancel or return your order you'll find the information below helpful.

If you have ordered Goods, but not received them, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation and we will return your money.

If you have ordered Goods, and received them, you may cancel your order at any time within 14 days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within that same 14 day period.

We will return your money subject to the following conditions:
- we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.
- you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.

The option to cancel your order is not available:
- if you purchase sealed goods which relate to health or hygiene, and they become unsealed after delivery, or cannot be re-sold for some other reason;
- if they are a hard medium for a product in soft copy, which comes to you sealed and is returned to us unsealed.
- if the Goods are somehow mixed with other goods so that we cannot identify or easily separate them.

You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.

In any of the above scenarios, we will return your money within 14 days.

If your item is defective
Please examine the Goods received from us immediately you receive them. If you do not tell us of any defect or problem within 30 days of receipt of the Goods, we shall assume that you have accepted them.

The procedure to return the faulty Goods is as follows:
- the Goods must be returned to us as soon as any defect is discovered but not later than six months from receipt by you.
- before you return the Goods to us, please carefully re-read the instructions and check that you have complied with any provisions on usage and shelf-life.
- please follow the returns procedure which we will send to you as soon as you notify us that you wish to return them.

We will return your money subject to the following conditions:
- we receive the Goods with labels and packaging intact.
- you comply with our returns procedure. We cannot return your money unless we know who sent them.
- you tell us clearly what is the fault you complain of, when it first became apparent, and other information to enable us to identify or reproduce it.

If any defect is found, then we shall:
- repair or replace the Goods, or
- refund the full cost you have paid including the cost of returning the Goods.